Privacy Policy

This Privacy Policy describes how Samantha Sydney ("we," "our," or "us") collects, uses and discloses your personal information when you use our services, visit our website, or otherwise interact with us (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

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1. Changes to This Privacy Policy

1.1 Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

1.2 Notice of Changes

Any updates will be posted on this page with a revised "Last Updated" date.

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2. Personal Information We Collect

2.1 Information You Provide Directly

• Name

• Contact information (email address, phone number and delivery address)

• Order and payment information

• Account login information, where applicable

• Communications with our customer service team

2.2 Information Collected Automatically

• IP address

• Device type and browser information

• Interactions with our website (through cookies and analytics tools)

2.3 Information from Third Parties

• Payment providers

• Shipping and delivery providers

• Advertising and marketing partners

• E-commerce platforms and service providers, such as Shopify

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3. How We Use Your Information

We use your information to:

• Process and manage orders

• Arrange delivery of your purchases

• Provide customer support

• Improve our website and services

• Send marketing communications and order-related updates, where permitted

• Prevent fraud, misuse and security issues

• Comply with applicable Australian legal and regulatory obligations

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4. Cookies

We use cookies and similar technologies to improve your browsing experience, understand how our website is used and support analytics and marketing activities.

You can disable cookies through your browser settings. However, some features of the website may not function properly.

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5. Sharing Your Information

We may share your information with:

• Service providers (such as payment processors, hosting providers and shipping providers)

• Marketing and analytics partners

• E-commerce and technology service providers

• Government authorities or law enforcement where required or authorised by law

• Relevant parties in connection with a merger, acquisition or sale of our business

Where required under Australian privacy law, we take reasonable steps to ensure that personal information is handled appropriately when disclosed to third parties.

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6. Your Privacy Rights

Depending on your circumstances and applicable Australian privacy law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent where consent is the basis for processing

• Opt out of marketing communications

• Make a complaint if you believe your personal information has been handled improperly

To exercise your rights or make a privacy-related enquiry, please contact us using the information provided below.

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7. Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us.

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8. Data Retention and Security

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory and operational obligations.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no system or method of transmission over the internet can be guaranteed to be completely secure.

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9. International Data Transfers

Some of our service providers, technology providers or other third parties may store or process personal information outside Australia.

Where required by applicable Australian privacy law, we take reasonable steps to ensure that appropriate privacy protections are in place when personal information is disclosed overseas.

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10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of those third-party websites. We encourage you to review their privacy policies before providing them with your personal information.

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11. Privacy Complaints

If you believe that we have not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

We will handle privacy complaints in accordance with our obligations under applicable Australian privacy law.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.

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12. Contact Information

If you have any questions regarding this Privacy Policy, your personal information or our privacy practices, please contact us at:

Email: info@samanthasydney.com