Shipping policy
1. Estimated Delivery Times
1.1 Order Processing
Once your order has been placed, we require 1–3 business days to process it.
On business days, processing usually takes 1 business day. However, if you place your order on a Friday evening, during the weekend or on an Australian public holiday, processing may take slightly longer.
1.2 Delivery Times
Once your order has been processed, it will be shipped.
The estimated delivery time within Australia is generally 3–10 business days, depending on your location and the delivery service used.
Delivery times are estimates only and may occasionally be affected by circumstances outside our reasonable control.
We do everything possible to make the ordering and delivery process as simple and enjoyable as possible. If you have any questions or comments, please do not hesitate to contact our customer service team.
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2. How to Place an Order
2.1 Ordering Process
Placing an order with Samantha Sydney is quick and easy:
• Visit the product page of your desired item and click "Add to Cart."
• Make sure you have selected the correct product variant (size, colour, etc.).
• If everything is correct, click "Proceed to Checkout."
• On the information page, enter your complete shipping address and click "Continue to Shipping."
• Carefully review the information you have entered.
• Available shipping options and any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
• Click "Continue to Payment" and select your preferred payment method.
• All transactions are processed through secure payment systems designed to protect your payment information.
• Click "Complete Order" and follow the instructions provided by your payment provider.
Accepted Payment Methods
• Credit and debit cards (Visa, Mastercard, American Express)
• Other payment methods displayed at checkout
If you experience any issues while placing your order, our support team will be happy to assist you.
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3. Shipping Costs
3.1 Shipping Fees
Applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
From time to time, Samantha Sydney may offer free shipping promotions or other shipping discounts. Any applicable promotion and its conditions will be clearly communicated on our website.
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4. Order Shipment
4.1 Preparation and Shipping
Have you found the perfect piece in our store? We do everything possible to prepare and ship your order as quickly as possible.
Once your order has been dispatched, you will receive a shipping confirmation by email. Where tracking is available, your tracking information will be included in the shipping confirmation.
Please allow up to 48 hours for tracking information to become available after your order has been dispatched.
To maintain efficient shipping operations, certain orders may be consolidated before dispatch. We appreciate your understanding.
We do our best to ship your order within the estimated processing time. However, delivery times may occasionally be affected by courier delays, public holidays, severe weather or other circumstances outside our reasonable control.
If you would like additional information regarding your shipment, please contact us at:
Email: info@samanthasydney.com
Our customer service team will be happy to assist you and provide the best possible solution.
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5. Delayed, Lost or Missing Orders
5.1 Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first, where available.
If your tracking information shows that your order has been delivered but you have not received it, please check around your property and with household members or neighbours before contacting us.
If you are still unable to locate your order, please contact our customer service team and we will assist you in investigating the issue.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law, including applicable consumer guarantees.
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6. Contact Information
For any questions regarding our Shipping Policy or your order, please contact us at:
Email: info@samanthasydney.com
